top of page
PICKUP & RETURN POLICY (SHIPPING)

Pickup and Return Policy

Effective Date: 27-09-2024

​

At Capture Cams Productions Private Limited, we have established the following pickup and return guidelines to ensure a smooth rental experience for all customers. By making a reservation on www.dslrforrenthyd.com, you agree to the terms outlined below.

1. Pickup Policy

  • The customer whose ID proofs are submitted during the reservation process must be present in person to collect the rental items. We do not accept another person collecting the order on behalf of the customer, even if they present the same ID proofs.

  • Customers must collect the rented items themselves. We do not offer home delivery services and do not accept third-party app-based delivery services such as Rapido or Dunzo for pickup or returns.

  • It is the customer’s responsibility to check the technical, working, and physical condition of all rented products and accessories (cables, chargers, memory cards, batteries, etc.) at the time of pickup.

  • All terms and conditions, including the rental period, payments, and return schedule, must be reviewed and confirmed by the customer at the time of pickup.

  • Once the customer has collected the equipment, the company is not liable for any issues or problems the customer may encounter later.

2. Return Policy

  • Customers must personally return the rented items to the store. The same terms apply as during pickup – third-party delivery services are not permitted.

  • Customers are required to respond to our calls for pickup and return confirmations and keep us informed of any changes or concerns.

  • The rented items must be returned on or before the agreed return time to avoid the next slot or day rental charges.

3. Extension of Rental Period

  • If a customer wishes to extend the rental period, they must inform us at least 12 hours in advance (during our working hours) and obtain confirmation based on product availability.

  • Extension requests can only be approved if the product is available for the requested additional period. Only 1 day of extension is permitted at a time.

  • If the product is unavailable, the customer must return it on the originally scheduled return date and time without fail.

  • Discounts applied to the original rental will not be applicable to the extended rental period.

4. Late Returns

  • If a customer does not return the product on time and fails to inform us or respond to our calls and messages, they will be liable to pay 3-5 times the daily rental rate for each day of delay.

  • If the customer fails to return the product and does not answer our calls/messages within 12 hours of the scheduled return time, we will proceed with legal action, including tracking the customer and filing an FIR with the police.

  • In cases of continued non-compliance, the customer’s photo and details will be shared on our social media channels, and a formal notice will be sent to their address.

5. Customer Responsibility

  • The customer is fully responsible for the rented equipment during the rental period.

  • Failure to comply with these policies will result in additional charges, legal actions, or permanent bans from future rentals.

bottom of page