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CANCELLATION & REFUND POLICY

Cancellation and Refund Policy

Effective Date: 27-09-2024

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At DSLR For Rent Hyderabad (owned by Capture Cams Productions Private Limited), we strive to provide our customers with the best possible service. However, we have established the following cancellation and refund policy for reserved equipment to ensure smooth operations and availability for other customers. By making a reservation on www.dslrforrenthyd.com, you agree to the terms outlined below:

1. Cancellations for Non-Collection

  • If a reserved order is not collected within 4 hours of the reserved date and time, the booking will be automatically cancelled.

2. Non-Refundable Advance Payments

Advance payments made for reservations are non-refundable under the following circumstances:

  • Cancellation from your end within less than 72 hours (3 days) before the reserved date and time.

  • If the government ID proofs you provide are invalid or do not meet our verification requirements.

  • Once an order is generated at the time of pickup or if the reserved period has started, no refunds will be provided under any circumstances, including if:

    • You fail to pick up the products.

    • You return the products earlier than the agreed rental period.

3. Re-Scheduling Policy

  • Customers are not permitted to re-schedule their bookings (change pickup or return date and time) within 72 hours (3 days) of the reserved date and time.

4. Advance Payment Reuse for Future Bookings

Although we have a strict no-refund policy, customers may opt to use their advance payments toward a future booking under the following conditions:

  • If cancelled before 5 days of the reserved date and time, 25% of the advance payment (not on the total bill amount) can be used for a future booking.

  • If cancelled before 7 days of the reserved date and time, 50% of the advance payment can be used for a future booking.

  • If cancelled before 10 days or earlier of the reserved date and time, 75% of the advance payment can be used for a future booking.

This option is valid for up to 30 days from the date of the cancelled booking. After 30 days, any unused advance payments will be forfeited.

5. Conditions for Reusing Advance Payments

  • The ability to reuse advance payments is subject to our approval.

  • The reuse of advance payments is contingent on the availability of the equipment for the new requested dates.

6. Company's Right to Cancel

  • Capture Cams Productions Private Limited reserves the right to cancel any booking at any time due to unforeseen circumstances. In such cases, we will notify you as soon as possible.

7. No Refunds

  • Payments On Rental orders and reservations, We do not offer any refund payments back to customers under any circumstances.

  • Payments made as Security Cash Deposits for rented items will be refunded within 3-5 working days after the order is closed, provided there are no outstanding dues.

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